Service Commitment Policy

Dear Valued Customers,

At Gloss Nail Bar, we are dedicated to providing you with exceptional nail services and ensuring your complete satisfaction. To help us serve you better and maintain the high standards you expect, we have established the following policy:

Service Commitment Policy:

• Final Sale Assurance: We take pride in the quality of our work. Once a service is completed, all sales are considered final. We appreciate your understanding as we maintain our commitment to excellence.

• Service Adjustments: Your happiness is our top priority. If, for any reason, you are not completely satisfied with a service, please let us know within 24 hours. We will gladly offer a complimentary adjustment within 7 days of the original service date to ensure you leave with a smile.

Customer Satisfaction:

Your satisfaction is our ultimate goal. Here’s how we ensure you have the best experience possible:

• Personalized Consultation: We love hearing about your preferences and expectations before the service begins to ensure we meet your needs perfectly.

• Instant Feedback: If you have any concerns during your visit, please share them with us immediately so we can address them on the spot and make your experience even better.

• On-Premises Resolution: We believe in resolving any issues right away. Any disputes or discrepancies should be handled during your visit. By leaving the premises, both you and Gloss Nail Bar acknowledge that the service was satisfactory.

Protecting Your Trust:

To safeguard our business and the trust you’ve placed in us, we will dispute any chargebacks that do not align with our established policies. We maintain detailed records of all transactions and communications to support our commitment to integrity.

Thank you for understanding and for being a valued customer of Gloss Nail Bar. We are grateful for your trust and look forward to continuing to serve you with excellence.

Warm regards,

The Gloss Nail Bar Team